If when you try to run a Secure Platform Module (TPM) command on a Windows 10 computer and it fails with event ID 14 and/or event ID 17, this article is for your help. In this article, we’ll identify the possible causes and provide suitable solutions that you can try to help mitigate this issue.
When you encounter one of these Event ID errors, you will receive the following complete error message in the event log;
This event ID 14 and 17 issue occurs because of an issue with the TPM device that prevents Windows from communicating and using the TPM device for TPM dependent features such as BitLocker, Modern Authentication, and next-generation credentials.
Event ID 14 and 17, TPM command error
If you encounter this error in Windows 10, you can try the recommended workaround described below to resolve the issue.
Make sure the following updates are installed:
- Latest Service Stack Update (SSU) and Monthly Cumulative Update (CU) in Windows
- Updates to the BIOS firmware or TPM device firmware are available from the manufacturer’s support websites.
If the problem persists, contact your hardware vendor or device manufacturer to diagnose your TPM device.