If when you turn on another Windows 10 device just because your device starts on the Welcome Screen, which shows Other user, instead of starting in the Out of Box Experience (OOBE), and you can’t sign on to the device or use Windows, then this post will identify the cause of this unusual conduct, just as present the workaround for this issue.
Windows 10 boots to Welcome Screen instead of OOBE
The explanation that you may encounter the issue whereby you turn on another Windows 10 device just because and the device starts on the Welcome Screen, instead of starting in OOBE is because dwm.exe, a basic Windows process neglects to start.
As indicated by Microsoft, in certain conditions, the video driver sends a TDR (Timeout Detect Recovery) which (by configuration) prompts Winlogon to stop and restart the DWM. If the TDR happens right off the bat in the boot grouping (either before the Winlogon state machine is completely instated, or before Winlogon has even propelled the DWM just because) there is where we can get into a circle of where dwm.exe is being ended again and again. Once in this circle, the meeting gets ended which causes to be signed in as Other User.
If you’re confronted with this issue, you can attempt the prescribed workaround depicted underneath to rapidly fix the issue:
- Press and hold the Shift key.
- Press or click the Power button in the lower-right corner of the Welcome Screen.
- Press or click the Restart option.
- If this doesn’t work, press and hold the Power button for 30 seconds to totally restart the PC.